Conflict Management

Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: planning goal setting compromise mediation Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a clich'e but a technique for success.

Ценность книги зависит от двух факторов: собственной содержательности и — читательской.

Приходит бабушка в аптеку: — У вас есть йодистый калий? — Нет. Но есть цианистый калий. — А какая разница? — На две копейки дороже.